Assessor Resource
SIRXCCS202
Interact with customers
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to frontline service personnel.
This unit describes the performance outcomes, skills and knowledge required to deliver service to customers. It involves being able to communicate effectively with customers, respond to their complaints, receive and process sales orders, and identify special customer requirements.
The unit covers the consistent application of store policies and industry codes of practice to provide a quality service environment by treating customers and team members in a courteous and professional manner through all stages of the service and sales procedure, and to identify and resolve customer complaints.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)